Automobile en Direct.com Gatineau |

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Google Rating

4.1

Based on 150 reviews

Automobile en Direct.com | Concessionnaire Véhicule d'Occasion | Financement, Réparation, Échange & Achats | Gatineau

4.1

Nizar Hakim

1739646789

I recently booked an appointment with a salesperson at this dealership, and unfortunately, the experience was far from what I expected. When I arrived, I realized that the salesperson had little to no experience with the cars and was unable to answer any of my questions, constantly needing to go ask one of his managers. This was frustrating, to say the least.What made the situation worse was the unprofessional behavior I witnessed. As soon as I walked into the showroom, I saw two gentlemen in an office, one of whom had his legs up on the desk, completely ignoring everyone around him. It was incredibly disrespectful. When I asked the salesman to bring the boss over to address my concerns, the manager came but spoke to us in a condescending manner, almost as if we were beneath him.Eventually, I realized that the gentleman I was speaking to was the same person who had been lounging in the office with his feet on the desk. He continued to speak to us with an arrogant attitude, which made me feel uncomfortable. I told him I would get back to him the following day, but honestly, I have no intention of ever returning to this dealership.Despite my decision, they kept calling and texting me, which only added to the frustration. Overall, it was a very disappointing and unprofessional experience.

Robert Bushayija

1739563693

I had an outstanding experience with Mr. Samuel Gascon. His service was nothing short of impeccable—professional, attentive, and genuinely dedicated to ensuring a smooth and satisfying process. He took the time to address all my questions and made everything seamless from start to finish. It’s rare to come across such excellent customer service, and I truly appreciate his efforts. Highly recommended!

Olaf Snow

1738346341

As a customer, I strongly advise you to ask all the necessary questions, make sure that all the information makes sense, I.e VIN number, if there was any accidents, etc.For my experience Automobile en Direct is a very good company, I am pleased with the car I got.I personally suggest anybody who needs a car and wants to work with a professional and honest person to ask for Simon or Frédéric. Frédéric was the person I was working with from the beginning. He is an honest worker, he answers all questions in an efficient time manner and he made sure to keep my needs and interests in mind whenever a little problem arrived, he took care of it right away. Also, Simon was extraordinary, he made everything easy for me, found ways to solutions you would never think existed and he was very honest.A lot of dealerships just want to make their money, sometimes they don’t even know anything about the cars they’re selling, that’s why if you need a car and you need someone who’s not only honest and reliable but trustworthy, ask for Frédéric and/or Simon.Thank you for all the work you’ve done. You guys are great.Sincerely,

Claudia Dussault

1732314848

I had an awesome experience with the Gatineau team for my first SUV. There were a few issues to clear up and the Gatineau team dealt with it very professionally. This is a great place to shop for a car if you don’t want to be pressured by salesmen! They also have a great guarantee to add onto your purchase as a safety measure for your purchase. I’m super happy with my new car and fair trade in price !!Also thank you to Rajae the superstar who helped me with the final contract and explaining things clearly. Thank you 😊

JoAnne Gittens

1732228782

I purchased a Toyota Prius Prime from them in September and it was exemplary experience from start to finish. Thank you Anthony and Raph for finding me just the right car to suit my needs and budget and patiently answering all my questions. Because of dealing with auto direct, I got a newer car at a better price than I saw at any other dealership. No high pressure sales tactics, great warranty package considering the electronics in my car. A week later, when I realized my charging cable was missing and I went back, they were quick to just order me a new one at no extra charge. Highly recommend the entire team!

G kanwar

1732217647

I purchased a Mitsubishi SUV from this dealership with the agreement that new brakes would be installed as part of the deal. However, a few days later, I began hearing a rattling noise and contacted them. They informed me that since I reside in Ontario, the 30-day warranty was not applicable, and they couldn’t assist me.I was shocked to learn this, as it was never mentioned during the purchase process. To resolve the issue, I had to pay out of pocket, only to discover that the new brakes had not been installed properly. This resulted in additional expenses to fix the problem.I feel misled on multiple fronts and will not be returning to this dealership for future purchases.

Wayne Antille

1728513663

We went to the Gatineau location for a vehicle my son really wanted. We were met by Jonathan. To our surprize, he was eager to help and extremely helpful! Needless to say we walked away with the vehicle of our choice and my son’s first new to him vehicle.Thank you to Jonathan and the team at Gatineau!

Phil Chartrand

1728329052

Great car selection and great prices. Kyrann was a great help and always replied quickly to all my questions. Did not go through with the buy but would definitely recommend

N Ong

1727756854

We purchased a used car, had it checked by our mechanic, so we tried our best to be careful with purchase. Within one week our tailgate had problems, not working sometimes. I called and left messages with Rajae, Anik, and service rep to ask if anything could be done, no return calls. We had very low expectations of after sales service, so we are not disappointed with their lack of it. When we picked up the car, it wasn't very clean, the sales rep gave us the impression that it would be cleaned up. We had agreed to supply a new battery, when I checked it at home, I was surprized to find that it was NOT held down, it was just sitting there loosely. That was incredibly bad!

Dan

1727127750

Don't bother with this dealership. I spoke with Andréanne to make sure they had a vehicle that was listed on their website. I was told yes and they booked me an appointment to sit with a sales person. When I got to the dealership, everything was great. We went outside to look at my trade-in. 20mins later, I am told the vehicle I wanted is not only sold but delivered already. INSANE.

Francis B

1726403402

I would like to point out that all bad reviews are immediately followed by 5 stars reviews if you sort them out by the newest first. This pattern is usually associated with fake reviews.

Cory Philp

1725939170

"I had a great experience buying my car from Robin. He was knowledgeable, friendly, and made the process easy to understand. Robin took the time to learn what I was looking for and found a great match. He was transparent and honest throughout the process, which I really appreciated.I would definitely recommend Robin to anyone looking for a car. He's a straight shooter and wants to make sure you're happy with your purchase. Thanks, Robin, for a smooth and painless car-buying experience!"

Kellie

1725802852

I recently bought a car from this dealership and am overall very satisfied with the experience. The welcome was excellent, and the various agents were very friendly while remaining professional. I especially appreciated being regularly updated on the progress of the process.The car itself is in very good condition and runs perfectly. Necessary adjustments were made with care, and I'm pleased with the quality of the vehicle. However, I was a bit disappointed with the promised cosmetic cleaning. While I can’t complain about the exterior due to the heavy rain on the delivery day, the interior still seemed dusty.Regarding the management of my file, there was a small issue: since my file changed advisors, some information wasn’t well communicated. I was surprised on the signing day by details I hadn’t anticipated. However, Ms. Anik and the team did their best to explain the remaining points and answer all my questions, and they truly went out of their way to rectify the situation. They called as much as they could to ensure my satisfaction and showed great responsiveness in resolving the issue. This could have discouraged someone else, but it didn’t prevent me from finalizing the purchase. I recommend taking notes during meetings with advisors to avoid any confusion.Aside from that, I really appreciated how the team took the time to explain everything and answer all my questions. Being able to negotiate certain warranties was a real plus. Thanks to the whole team for your excellent work and support throughout this process!

Kassandra Voisine

1723740681

I came in looking at the véhicule options they have to see if there was anything i liked , all i wanted to do is look at the cars and if there was one i liked i would moved forward. i was there for 30 min before even seing car. i wanted to look at the honda civic they had and he showed every other car but a honda civic. he made me answer all these surveys and information before looking at the car i left because i was frustrated but then they start harassing me with calls (28 calls ) and emails and text message after telling them i wasn’t interested multiple times. i texted them to stop and he said “ We wont call you back , it simple to ask “ that is arrogant and i had already said this multiple times. All i wanted was too look at cars and but there strategy is to pressure you into buying a car. I suggest buying a car elsewhere.

samira potts

1723308599

The only reason I’m giving a three star is because if you live in Ottawa, it is a pain to get the car transferred to you. I bought my first car in Gatineau and they did safety and everything. This is my second vehicle and I had to do everything. It was just too overwhelming. I really didn’t like that process. They should make it a little bit easier for people who live in Ottawa They should safety the vehicle they should just do everything and then when you go and pick up the car, you’re just going to pick it up and all that’s left for you to do is get your license plate.That’s all I wish I had to do but they give you so many steps to do if you live in Ottawa . but I had amazing customer service experience they were very helpful. They didn’t try to sell me a vehicle I didn’t want. They really worked with me. Ralph Jimmy, and Erin were amazing to work with.And the lady that sits at the front desk, but I forget her name. She is wonderful. ⭐️⭐️⭐️⭐️⭐️ this is where the Sales team and the financial team they deserve a five star!Everyone was extremely helpful. I would give have given a five star, but the switchover it was just too much for me

Cory Philp

1722979999

Here's a more balanced review:"I had a great experience buying my car from Robin. He was knowledgeable, friendly, and made the process easy to understand. Robin took the time to learn what I was looking for and found a great match. He was transparent and honest throughout the process, which I really appreciated.I would definitely recommend Robin to anyone looking for a car. He's a straight shooter and wants to make sure you're happy with your purchase. Thanks, Robin, for a smooth and painless car-buying experience!"

K Carroll

1722566826

Update: the company has since reached out to me to make things right by offering to replace the rotors free of charge. Once the work was completed, I did receive the Ontario safety. Good on them for taking ownership to rectify the situation!I bought a 2023 Mitsubishi RVR. When I asked the sales rep if it was a CVT transmission he assured me that it was not. I called him out and they had to fess up that it was indeed a CVT. I landed off buying the vehicle after they assured me that it had a Quebec safety and all was in order. I had to have an Ontario safety done and it failed the safety due to the brakes being unsafe. Their safetys are bogus and they refused to fix the breaks and said it was my problem now. I asked for copies of the documents that I signed and never received them. The sales reps are clueless and have no experience. The sales rep even said that their goal is to sale in quantity. They tell you what you want to hear. No after sales service at all!BUYER BEWARE! DO NOT TRUST WHAT THEY TELL YOU!

Niendow Alhassan

1722507116

In terms of on-site customer service, the people that I delt with were exceptional gentlemen, even when challenged by my rough approach to dealing with salespeople. I give 5+ ⭐️⭐️⭐️⭐️⭐️ stars for thatSofiane and his manager (cannot remember the name) were absolute gentlemen, I can't stress it enough. I really wanted to buy a car from them, but I didn't mainly due to the company's business model.Business model and other pieces that turned me off:-the vehicle that I wanted was off-site (@St- Hubert, QC) so I could not physically see it, touch it or test drive it, which if fine since it's an online hybrid car dealer-when I called to enquire I was asked to book a virtual tour of the car in order to have any of my questions answered. I agreed since I wanted answers.-I was asked to pay a fully refundable deposit of $300 for the virtual tour-I refused out of principle! I asked a question about a $40000 car that I cannot see or touch, and they want me to pay them for the answer? HELL NO!!! You are not doing me a favor by taking your time to speak to me and it's extremely inconvenient and petty to ask me to pay for your attention!!! even if refunded after.-After refusing to pay this, I was then asked to book an in-person appointment in Gatineau office, since in person they could answer questions.... an online car dealer, that won't show you the car virtually without a deposit was now asking me to drive 30km just to get an answer about pricing?! Since they are saving resources by selling online, why waste my resources by asking me to drive all the way to you to speak about a car that is not even on-site...... oh boy, you guys need to go back to the drawing board regarding business model and customer service.-Having said all this, I did want the car, so i did drive to Gatineau, despite being pissed off about the nonsense.-Upon arrival, the receptionist said that they wrongly booked my appointment at St-Hubert, so no one was available to see me. I was livid for the lack of professionalism.-This is when Sofiane stepped in. His gentle/humble approach immediately disarmed me and he actually almost got me to buy on the spot-one sticking point was the delivery fee of $300, but he had it waved-the other sticking point was that they are not set up, as other dealers in Gatineau are, to provide an Ontario Safety or have an Ontario tax number so that Ontario residents can pay the Ontario tax directly to them on-site to avoid all of the extra steps to get refunded QC tax after having to pay the Ontario tax when registering at Service Ontario. This would be inconveneint and add extra cost since I'd need to get another Ontario safety Check before registering.The Gatineau dealer that I ended up buying from 2 days later, did the Ontario Safety check for me and is registered to accept Ontario taxes. That was probably the detail that won my business!My humble advice... fix the customer service aspects of your business model, make it easier for Ontarian buyers, and give Sofiane a BIG raise!!!

K Carroll

1721790485

I bought a 2023 Mitsubishi RVR. When I asked the sales rep if it was a CVT transmission he assured me that it was not. I called him out and they had to fess up that it was indeed a CVT. I landed off buying the vehicle after they assured me that it had a Quebec safety and all was in order. I had to have an Ontario safety done and it failed the safety due to the brakes being unsafe. Their safetys are bogus and they refused to fix the breaks and said it was my problem now. I asked for copies of the documents that I signed and never received them. The sales reps are clueless and have no experience. The sales rep even said that their goal is to sale in quantity. They tell you what you want to hear. No after sales service at all!BUYER BEWARE! DO NOT TRUST WHAT THEY TELL YOU!

Ray Papillion

1720375612

Be very cautious, read everything , don’t sign and don’t pay anything in advance. My « refundable deposit » to reserve a vehicle , and transfer a vehicle never happened. They kept the money and did not refund it!! Now I need to make a legal claim for a refund through my bank for services not rendered/ not as stated by the business. Once interested in a vehicle the energy changes and the the scamming begins. Local Outaouais family check out this new Gatineau location business’s other locations reviews such as Laval and their massive public file through OFC office du protection du consommateur.Very misleading , dishonest and outright thievingBe warned.Waiting for my 550$ refund they said was « refundable « now I’m needing to go through a legal claim to get it back since they have not delivered the service, nor the refund, after I retracted my interest in purchasing after they refused to transfer the vehicle from another depot without me signing a contract stating I had already seen it, driven it, and was in acceptance of the state of the vehicle as is, with 0 certification or guarantee !Seems as though they are looking to take in as much money from the innocent ppl of this region before they catch on to their crooked dealings and history.Big waste of time. The guarantee they offer comes out of your pocket so you can’t sue them for it later in court. As documented on the OPC website. Check it out before dealing with them, as least you won’t regret that!

Rs4L4s Stark

1720273500

We bought a used car. The day of the drive test we noticed that back camera was blurry so we decided commenting to them and they said that it wasn’t a problem due to they will make a total cleaning before the deliver date. Also the TPS was on and they said that it was just because the air pressure of a tire but it wasn’t. The tps don’t work. So as a newcomers we didn’t know much about the process and we decided to trust. It sad because the delivery day, they were still saying that they will check it. We were tricked. We already make the safety check in Ontario and it needs a complete change of transmission line, services in the four breaks of each wheels and change of oil. And of course, nothing of these are covered by the “30 days of satisfaction guarantee”.

Hiba Mankal

1717536762

All the staff were so helpful, so professional and they tried their best to meet my needs.I really appreciate it!! Thank you for everything.

Tarah Medjine Solitaire

1716568601

Robin is perfect!!!The service is excellent and they bend over backwards for the customer.

Edmilson Goma

1714234568

Sofiane, thank you very much for your help. I so appreciated your work and your professionalism.

Francois Allaire

1714181773

Today I purchased a magnificent VW Sportwagon 1.8t 4motion from Automobile en Direct.The process was very quick and courteous. The entire team worked hard to find the best buyback offer on my old vehicle and be able to negotiate a price where both sides were a winner.A huge thank you to Nicolas and the entire team, Frédéric, David, Pierre-Olivier and everyone who contributed to the outstanding customer experience I received.A well-deserved 5/5.

Falonne Konde

1713383382

Lucas Wilson

1713383364

I called asking about the Carfax details on a specific vehicle as it wasn’t available on their website and they wouldn’t answer my questions via email. I was told that I would have to book an appointment and view the vehicle in person before they would share the carfax details as the sales people were “too busy”. Well, I’m too busy to drive an hour each away to view the vehicle if you can’t answer a simple question. Seems like a bullet dodged if this is how they operate.Edit:To follow up to the owner's response, all attempts to contact me by email were before I had the experience detailed above. Before I had called, I had asked repeatedly by email for a carfax on 2 specific vehicles and only ever received responses asking for my number to discuss, with no carfax provided. I don't want to waste my time considering a vehicle only to find it has had accident damage in the past. It seems pretty sketchy that they're so unwilling to provide vehicle history.I purchased a vehicle elsewhere and had a very good experience, they provided the carfax in the listing so I didn't even have to ask for it.

STEPHEN DADA

1713370548

I visited this office on Sunday April 7 and came across one of the sales officers. Sofiane was so personable, knowledgeable and professional. Not only did he patiently listen to my request, he also took me through several possibilities that could meet my needs. Although I eventually did not proceed with the car purchase for other personal reasons, I was greatly impressed by the services obtained in this company. Thank you, Sofiane!

Zoonk

1712027834

I came to Automobile En Direct intending to trade in my Tesla, but ended up applying for a job, that's how amazing the experience was. As soon as I walked in, I was greeted warmly, like I was family. The team was extremely welcoming and attentive. I would like to warmly thank Sophiane and the boss, whose name unfortunately escapes me, for their incredible help and support. Sophiane was remarkably kind and available, while the boss, originally from France, generously shared his expertise. Their encouragement and support only strengthen my desire to join this exceptional team. Thanks again and don't give up, I hope to have the chance to work with you all.

Lucas Wilson

1712003972