Nettoyeur Daoust Forget
4.6
Sergiu Zavtur
3 months ago
Complaint for damaged PAJAR white coatDear Mr Hassane,I'm contacting you to bring to your attention an incident concerning a PAJAR brand coat that I entrusted to your services for cleaning on November 11, 2024. The cost and value of this coat is $524 excluding taxes.After picking up my garment, I was astonished to find at home that it had suffered significant damage. The white coat now shows discoloration, alteration of the blue-black texture at the hood (see photos in attachment), which was not the case before its passage through your workshop. I would like to point out that the new white coat was in perfect condition when it was hand-delivered to your services by your employee/clerk Ms. Katy.Following my phone conversation of November 16 at 14h25 min, you mentioned on the phone that it is not possible to remove these stains to you suggested that we bring to try to clean this coat, but it will not work 90-95% ... this phone conversation was heard by my husband too. I was afraid not to damage my coat any more, so I tried another cleaner, who confirmed and cleaned my coat for the money I paid him. On the morning of November 23, I went to see you and showed you the result, namely that my coat was clean and impeccably white.I asked you to refund the money in the amount of $60.93 CAD (received in the attachment), you not only took the liberty of raising your voice, but you didn't have the slightest respect for me as a customer. This attitude is unacceptable and inadmissible as a customer-consumer, and is in no way in keeping with what can be expected of a professional service in the present.I therefore request that you take responsibility for this damage, reimburse me for the cost of cleaning and the value of the coat ($60.93 CAD). Please find enclosed the cleaning invoice and any other relevant evidence, such as photos of the coat before and after cleaning.I would be grateful if you could look into my complaint and keep me informed of the outcome as soon as possible. I remain at your disposal for any further information and hope that we can find a rapid and satisfactory solution.I look forward to hearing from you, Mr Hassane.SERGE
Nezar Hejam
6 months ago
Excellent service, very satisfied!
Phil.
a year ago
Good service.
Robert Monette
a year ago
Work that was not done properly. Staff who don't care about customer service, don't listen, give all their attention to their cell phones... In short, I will NEVER go back there.
G Lo
a year ago
Excellent welcome! Dania her work is exemplary, I am always satisfied!!
Marie-claude Vachon
a year ago
Very professional and excellent sewing service done by Dania!
paulina sokoluk
a year ago
The seamstress Danna is exceptional professional and very meticulous also with a large smile .. highly recommended
Michael Quinn
a year ago
This place gives me amazing service!Dania is always so kind and helpful.Highly recommended!
Ari Chat
a year ago
Très serviable et très bon travail
Dina Alepin
a year ago
Dania is absolutely AMAZING!!!!Always smiling! Such a pleasure!!! A GEM. Professional and the best seamstress!!!!!!!
Christiane
a year ago
Merci pour votre travail professionnel et votre accueil chaleureux.
Joe Asmar
a year ago
Très bon service 👍
xiangdong guo
a year ago
Très bon service
Zuleika Hernandez
a year ago
I couldn't say more than WOW-WOW for Dania, the seamstress. His kindness, the quality of his work and the good finish for my dress! Was just Perfect! As I wanted! Truly a treasure! Do not hesitate to visit the place with complete confidence. Well recommended.
Florian F
3 years ago
Sonny Lemaire
3 years ago
Serge H
3 years ago
Merci pour mon manteau. Toutes les taches ont disparu.
Lau
7 years ago
Nathalie Glaude
8 years ago
La couturière Joyce un vrai petit amour et que dire de la réception téléphonique avec Diane. Une femme remarquablement sympathique. Je ne la connais pas encore mais s'est sûr que je vais retourner dans ce nettoyeur.Un immense Merci.
