The staff are courteous and professional. I went in with a leaky vape from SMOK brand. My receipt was less than 3 months old but the store only guarantees it for 30 days. They assured me that the manufacturer would repair or replace but after contacting them with receipt in hand- the people at SMOK said that they don't cover leakage. This retailer should not carry products (like SMOK) from manufacturers that make garbage vapes and don't accommodate the end user.