Groupe Laberge
3.6
Safia Alaoui Aziz
4 months ago
I had an incredibly frustrating and disappointing experience with them. After an emergency that left me needing urgent medical attention, my car was towed by this company. Not only was I unable to retrieve my car on the same day due to their closure, but when I went to pick it up the following day at noon, I was slapped with an outrageous bill of $313. They charged me for two days of storage when my car had only been in their possession for less than 24 hours! This is a blatant overcharge and an unethical business practice. The company showed no consideration for the circumstances or willingness to adjust the unjustified fees. I would never recommend their services to anyone. If you value fairness and transparency, steer clear of Remorquage Laberge!
Feline Queen
4 months ago
I don't know where those negative reviews came from. Just used their service and they went above and beyond in resolving a desperate situation for me when no other towing company would help me. They were a godsend!! They were extremely professional, courteous and were very reasonable in the fee that they charged me and did not take advantage of me at all in overcharging me for the emergency situation that I was in. They just gave me a copy of their invoice and didn't even give me their card or anything like many other businesses so it shows they weren't trying to make money. The two guys who showed up were really two no-nonsense guys that just did their job and then just went on their merrily way.Android Auto and Google maps recently erroneously guided me to take an undeveloped and extremely muddy trail used for dirt-biking off the highway in its re-calculation when I missed a designated turn. I didn't realize I was on a road that I was not supposed to be on until I was very deep into the trail and my car was deeply stuck in the mud. People tried to help me by putting wooden logs underneath my car to try to prop the car up to see if it could be driven out but it did not work. The car was just stuck and refused to move anywhere. I had contacted four towing companies before them but they all either refused to help me or couldn't help me because I couldn't provide an address as I was stuck in the middle of nowhere and there was no address. I contacted the emergency service of my car and they just put me on hold. Finally somebody called the police and the police contacted Groupe Laberge and they arrived very promptly and then started to analyze the situation and then provided a solution right away. At the end, they had to get a second bigger towing truck that provided a long extension of a metal cable in order to reach my car that was stuck deep into the trail in order to get my car out of the mud into a safe area. They didn't insist to tow the car to a garage or anywhere farther to get more money. As soon as they towed the car out of the mud, they drove my car to a safe area and assured me that my car is still fine and can be driven away and then just charged me $206. For two towing trucks and huge long extension of metal cables that they had to use, I won't be surprised if other places would've charged more. For those reviewers that complained that they overcharge drivers who were in emergency situation that they had no choice, what were they expecting? Them to provide all their equipment, their time and their labour to get you out of a desperate situation like what I was in for free??!! If you had other alternatives, you are more than welcome to pursuit them and not call them and they are more than happy not to show up. It's not like they are peddling themselves to you for you to use their towing service. They only show up when they are called!!! And you only called them because there were no other alternatives or choices and they helped you and got you out of a desperate situation. People really need to be grateful! I had plumbers and bailiffs who just delivered some pages of a report charging more than them.For the high quality of service that they rendered, I would highly recommend them to all of my acquaintances.
Jared Losier
8 months ago
Maybe a bit expensive, but they were great. We speak only English with a bit of French. They were helpful, and resent the invoice when requested. Fantastic.
Feline Queen
a year ago
I don't know what those negative reviews came from. Just used their service and they went above and beyond in resolving a desperate situation for me when no other towing company would help me. They were a godsend!! They were extremely professional, courteous and were very reasonable in the fee that they charged me and did not take advantage of me at all in overcharging me for the emergency situation that I was in. They just gave me a copy of their invoice and didn't even give me their card or anything like many other businesses so it shows they weren't trying to make money. The two guys who showed up were really two no-nonsense guys that just did their job and then just went on their merrily way.Android Auto and Google maps recently erroneously guided me to take an undeveloped and extremely muddy trail used for dirt-biking off the highway in its re-calculation when I missed a designated turn. I didn't realize I was on a road that I was not supposed to be on until I was very deep into the trail and my car was deeply stuck in the mud. People tried to help me by putting wooden logs underneath my car to try to prop the car up to see if it could be driven out but it did not work. The car was just stuck and refused to move anywhere. I had contacted four towing companies before them but they all either refused to help me or couldn't help me because I couldn't provide an address as I was stuck in the middle of nowhere and there was no address. I contacted the emergency service of my car and they just put me on hold. Finally somebody called the police and the police contacted Groupe Laberge and they arrived very promptly and then started to analyze the situation and then provided a solution right away. At the end, they had to get a second bigger towing truck that provided a long extension of a metal cable in order to reach my car that was stuck deep into the trail in order to get my car out of the mud into a safe area. They didn't insist to tow the car to a garage or anywhere farther to get more money. As soon as they towed the car out of the mud, they drove my car to a safe area and assured me that my car is still fine and can be driven away and then just charged me $206. For two towing trucks and huge long extension of metal cables that they had to use, I won't be surprised if other places would've charged more. For those reviewers that complained that they overcharge drivers who were in emergency situation that they had no choice, what were they expecting? Them to provide all their equipment, their time and their labour to get you out of a desperate situation like what I was in for free??!! If you had other alternatives, you are more than welcome to pursuit them and not call them and they are more than happy not to show up. It's not like they are peddling themselves to you for you to use their towing service. They only show up when they are called!!! And you only called them because there were no other alternatives or choices and they helped you and got you out of a desperate situation. People really need to be grateful! I had plumbers and bailiffs who just delivered some pages of a report charging more than them.For the high quality of service that they rendered, I would highly recommend them to all of my acquaintances.
Aya S
3 years ago
Receptionist overcharged us 550$ taxes and fees for the night of the accident and refused us to go and get the vehicle so we can avoid all this nonsense charges. Over the phone they mentioned that it was only 50 CAD.
Mananjo Andria
5 years ago
People working there are great. Kind and helpful. But the company has exclusive coverage on the southern belt of the Montreal greater area. Therefore they're overcharging for their services. Often taking advantage of situations where drivers has no choice. In sum Kind personal applying hard unbendable policy, bleeding out your wallet in time of need. Cold business with a smile
