Evaluations Google
3.9
Basé sur 40 avis
Humanitae Groupe Patrimoine | Résidences pour Personnes Âgées atteintes d’Alzheimer | Lebourgneuf
3.9
martin dempsey
1741794382
I would like to warmly thank the entire team who have taken care of Richard since his arrival. Their dedication and professionalism was a huge help, especially given the distance that separates us. I will not hesitate to share this exceptional experience with anyone looking for long-term care for their loved ones.
Maxime Verreault
1740215037
During a move, the person in charge of procedures 《didn't have that to do》and verbally nudged me so that I would go faster to unload the furniture. She changed her attitude in front of her colleagues; a hypocritical attitude.
patrick yao ciriaque amani
1737857649
They are good and they have good workers and a beautiful living environment
Helene Bouchard
1728297856
If I had known, I would never have sent my father to this residence. A lot of the attendants don't take care of people. My father fell 3 times in the same day. No one contacted me. It wasn't until the next day, during my visit, that I was intercepted before I got into the elevator. At my insistence he was transported by ambulance to the emergency room. His hip was fractured. I'm not even talking about the times when I found my father dirty and unshaven for more than 5 days. Home staging. Eye-catching. The residence is very beautiful but the exorbitant costs are for the care! He spent 5 long months in palliative care but recovered. Avoid!
Eren Okami
1723841155
Really disappointed…. The employees don't take care of my mother, she's been sick several times because she falls, but no one goes to see her or takes at least 1 hour to finally maybe go. She has been seriously injured a few times, despite the fact that we are called to resolve this, the problem is persistent and the employees are far from being patient with the elderly. It’s not the first time we’ve heard something pretty special when we go there…. It costs us $5,000 per month for really poor service, clearly we're starting to think about moving….
Patrice Pellerin
1717786773
For the terrible state my father-in-law was in on the day he was transferred to an intermediate care residence. It's disgusting!
Olivier G
1698836004
Very beautiful residence! Modern and warm. The staff are smiling and seem to love their work! The residents seem happy and it is a very safe place!
Emmanuel Leslie
1698025160
Very poor service considering the price. We placed our mother not even 2 weeks ago and found her in her soiled pajamas in the middle of the afternoon. According to the staff, our mother did not want to be changed that morning and the person on her floor told us that this was not negligence. Finally, my mother was changed after another attendant arrived for her shift at 4:00 p.m. Is it possible that Humanitae does not provide adequate training to their staff?October 2023 Update:We received a notice for the increase in fees from our mother. After a discussion with one of her caregivers, we learned that the social worker hired by Humanitae falsified the assessment to say that the case of dementia was more serious than it was (stage 10 to 14). in one year!!!). When the attendant indicated this to the social worker, the latter replied that this would benefit Humanitae because they will be able to charge us more costs.
Louis Marois
1688997517
The quality of services obtained for our mother and the support received by all the staff were exceptional. These services were accompanied throughout his stay (18 months) by small attentions and kindnesses towards him. Our experience has always been the polar opposite of the stories told in the media. Alongside the exceptional team that took care of our mother on a daily basis was an equally exceptional support and management team. Thank you for giving my family and especially my mother such a successful residential living experience and end of life experience.
Nathalie Hamel
1670194514
Wonderful philosophy. Attentive and respectful staff. I warmly recommend this establishment where my father spent the last year of his life.
Renée Allard
1664379423
My aunt stayed there for the last years of her life and the employees had to create a strong bond, support her and reassure her. Even when she found herself in palliative care, they continued to be present and caring for her. Thank you so much !
Mélanie Brousseau
1664278254
What a beautiful place, caring staff for both relatives and residents. They have plenty of activities and especially safe.
JP Belanger
1658854497
Sublime residence with exclusive services and a loving staff: it is certainly the best establishment of its category by far!
D A
1658331663
Thank you to all the staff at Résidence Humanitae for their caring attitude, their humanism and the good care provided to our father. We are grateful that he was able to live there peacefully and well cared for for the last 4 months of his life.Denise Aubin
simon-pier vézina
1657122045
A wonderful place to work, a unique living environment for residents and a human approach for quality care at the resident's pace 😊
Nancy Gagné
1654040050
What a great place for people with Alzheimer's! When you enter Humanitae, you feel human warmth and a family spirit!
Denis Falardeau
1653102644
Super beautiful residence, it's a magical place! Dedicated employees, residents are happy. Beautiful living environment.
Nathalie Villeneuve
1650372038
One word Wow!! You should see the residents...they live!! It's wonderful to see a residence in which people with memory problems are active and alive. Everything is moving. Employees are trained for this type of situation and you should see the residents. They are happy despite the illness. There is one thing I don't understand though, some people gave it one (1) star (Google Review) but didn't leave comments. How do you expect them to improve if you don't leave feedback? On these words, have a nice day! 🙂
Emmanuel Leslie
1613081796
Very poor service considering the price. We placed our mother not even 2 weeks ago and found her in her soiled pajamas in the middle of the afternoon. According to the staff, our mother did not want to be changed that morning and the person on her floor told us that it was not negligence. Finally, my mother was changed after another attendant arrived for her shift at 4:00 p.m. Is it possible that Humanitae does not provide adequate training to their staff?
